Content Player complains that he didn’t win anything.

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The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The casino has informed the player about the KYC process needed to be completed in order to proceed with the withdrawal. The player has not provided us with further information about the case, therefore we were forced to reject it.

Player complains that he didn’t win anything.

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The casino support stated that he should have used the bonus code in order to receive the free spins, and refused to activate it manually. The player from Japan is unable to access his account at the Videoslots casino as the casino has withdrawn services from Japan. The player from Japan is experiencing difficulty in withdrawing their earnings. Their account is inaccessible and all withdrawal requests have been repeatedly denied without explanation. In addition, their accumulated 223 free spins have been confiscated.